The Indian embassy on Sunday launched a number of new initiatives for the community during the 75th Independence Day celebrations. Speaking at the event, India’s ambassador to Qatar Dr. Deepak Mittal said that the initiatives will help to better connect the embassy with community members.
“This includes the soft launch of Pravasi Bhartiya Sahayta Kendra (PBSK), a helpline for the members to connect with the embassy,” he said. “We are also launching a mobile app service for the community members to interact with the embassy smoothly.”
“Another initiative is ‘Bridging Generations’, a conversation with the pioneers of Indian community here in Qatar,” Dr Mittal added. “It is also an occasion to distribute ICBF Group Insurance scheme to 75 workers.”
Giving the details of the mobile app as well as PBSK, the embassy’s first secretary for Consular & Community Affairs Xavier Dhanaraj said that the new services will help the community to reach out to the embassy easily and faster.
“The PHSK number is 44953500, and people can also send e-mail to [email protected]. The helpline is presently available in Hindi, Malayalam, and English from 8am-5pm,” he said.
“Starting from October 2, live chat, WhatsApp services will be made available. More languages will be added soon to the service,” Dhanaraj added.
“The mobile application – India in Qatar App – has several features that will help the community to avail the embassy services faster and smoother,” he said. “It helps the community to avail the online services, as well as regular services.”
“There is also a separate tab for healthcare workers,” Dhanaraj continued. “People also can submit suggestions through the app.”
During the event, a new initiative named “Bridging Generations” was launched.
“Bridging Generations” is a conversation between the pioneers of the Indian community in Qatar, who were here in the 1950s, 60,s and 70s, and the younger members of the community.
SOURCE – https://www.gulf-times.com/story/698503/Indian-embassy-launches-new-services-for-the-community